Support
Support & Maintenance
Reliability doesn’t stop at installation
From preventive checks to emergency call-outs, OkayTech ensures your security infrastructure performs at its best—every day, everywhere.
Total Lifecycle Support
Our technical support doesn’t end when we hand over a project. We provide full after-sales service—covering system diagnostics, firmware updates, network monitoring, and device replacement. Whether you have one site or a nationwide rollout, our engineers keep your system compliant, calibrated, and always online.
- Preventive maintenance (quarterly or bi-annual)
- Remote health checks & storage integrity tests
- On-call corrective repairs (24–48 hr SLA)
- OEM firmware & patch updates
- User training and operation refreshers
Flexible Maintenance Plans
Choose a plan that matches your organization’s risk profile and uptime needs. Each plan comes with priority response times, engineer coverage, and spare-parts allowance.
Standard SLA
For small offices and retail outlets.
- Response in 72 hours
- Two preventive visits/year
- Remote phone support
Priority SLA
For multi-branch and high-traffic facilities.
- Response in 48 hours
- Quarterly inspections
- Dedicated account manager
Enterprise SLA
For banks, data centers, and critical infrastructure.
- Response in 24 hours
- Monthly remote diagnostics
- Spare-parts coverage
- Annual audit & performance report
Need immediate support?
Call +234 801 234 5678 or email support@okaytech.com.ng to open a ticket instantly.
Request Maintenance Plan Book Site Visit